Anne Barnett
We have had Tap Roots at our home in Ladner a number of times for various plumbing repairs, they have always been good, arrived on time, polite and knowledgeable. However, once the cold weather hit, our living room floor which is hot water radiant heat, was not heating. One plumber came and flushed the lines and did a routine check with hopes of heat. As with radiant heat, it is a waiting game to find out if you have heat in the floor, so the next morning, there was no heat, so I called Tap Roots back and they had a plumber here the next day. Bill arrived on time, listened to my assessment of what was wrong, and what had been done, then he proceeded to trouble shoot the furnace, checking valves, heat temperature and the like, and he didn't stop until he found the problem, he was determined to get us heat, and he found debris in the line and cleaned it out, he checked everything and said he wasn't leaving until he found the source of the problem. He was friendly, professional, knowledgeable and amazingly smart when it came to boiler systems. We are so grateful that he was able to troubleshoot our problem, otherwise we would be installing a 220V heater in our living room with a concrete slab, expensive to install and expensive to operate.
So thank you Bill for your persistence and excellent service that you provided because we are so happy to have a warm house for the Christmas season.
We will continue to use TapRoots in the future for all of our plumbing needs and maintenance of our boiler. I can't recommend them highly enough, if you need any kind of plumbing service, give them a call, you won't be disappointed. Trust Me.
Thanks again for such excellent service and we will see you in the Spring for maintenance of our boiler system.
Anne - Delta
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