Surrey, Canada
12841 85 Ave
N/A
+16045960447
Had a Sheppards 500 sq ft sunroom built in Alberta and after only one year the seals in the windows started leaking and getting moisture between the glass . I called them and they just blamed the builder and would not stand behind there warranty I have had to replace over 14 windows already and the glass company that I am having replace the windows has told me it was not the builders fault it was just a poor quality of seals in the product and will not stand up to our weather conditions here and on the windows they replaced they gave me a 10 year warranty that they will stand behind. I would not recommend this product to anyone in a colder climate because of the problems that I have had and the lack of response I received from the manufacturer Sheppards.
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Great cover, however they are not recommended to be installed where you have problems with trees, either needles, cones, small twigs or the like. The rain gutter is far too narrow and with the roof sticking out over the rain gutter, there is not enough room to get your hand in to clean out the gutter. Also the drain for the gutter comes out the side and is quite small and plugs easily. The suggestion for cleaning was to haul a Shop Vac up on the roof!!
We use Sheppards Building Products all the time and find the product to be of excellent quality and the staff to be very knowledgeable and very helpful.
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