Surrey, Canada
8655 130 St
N/A
+1 6045962651
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
This company has the worst customer service. I have been trying to get a quote and measurement for my shower glass for the last month. I have been continually stood up by phone and yesterday they said they were coming and didn't show up. Not even a phone call to let me know. This morning I received a text to say they wouldn't be coming today, maybe tomorrow. No apologies. If you have a deadline and or you want great customer service DO NOT USE THEM.
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Rahul Glass had very good pricing. I had a very large mirror with holes drilled in it for vanity lights, so not a straight forward job. They were able to deliver on the project. If you are ok to supervise the quality of the workers, the savings are worth it. I give 4 stars because I needed to supervise the workers and correct them on a couple things. For that reason, I would recommend holding back a percentage of payment until after install. Also they showed up at the wrong install time (7:30am instead of 11am), so I was still in my pj's :)
VERY BAD COMPANY. A good company is known for 2 things, firstly their good work quality and secondly its employees and management. This company lacks both of these. These guys reached to such a low level when they stopped paying attention to the complaints and inquiries of their client. Just doing the work then taking the money alone is not enough. What’s more important is that your client is satisfied with your work and that you take their review and listen to it. I recently had some work done and I was not at all satisfied with the work they did. They messed up everything and when I called back to talk to them, I could not reach the manager or owner. I just reached the receptionist (Aunty Ji) but she had to not idea what to do and she never directed my call to any manager. She is always in a hurry to hang up the call when I contact them. They are so clueless and do not care about the customer at all. I never received a call back and had to waste more time calling and dealing with them. A company should care for their customers satisfaction and not only their money. Not recommended.
We ordered them to do our closets for our new building and they were just amazing! After I contacted them,they came in one day to do the measurements and provided the quote right away. After I confirmed it, they scheduled for the installation in a week. They showed up on time and did the job very fast and very clean with. The quality of the product comparing to their price is unbeatable! Very impressed by their work and highly recommend them!
Amazing quality and fair prices. Ask here first before looking at big box reno stores. Schedule was a bit long however COVID was partly to blame here. Also communication could be improved for scheduling as the install time was a 7AM surprise with no notice. However install was very quick. Would use again!
Deli
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