Surrey, Canada
11796 103 A Ave
N/A
+1 8884278729
Wheelchair-accessible entrance
I had a package that was shipped on Dec 18th with a estimated delivery date of Dec 23rd. Everyday since the 23rd the estimated delivery date has been pushed back by one day with no updated information in they tracking history. I emailed them 3 days ago and got not response. I called them today and after 30 mins on hold I was told they were busy. They said the only had so much room on the trucks. I asked for an estimated delivery date and was given none. She did not take my name or tracking number to even see where my package was in the line up. I have no idea how the service evens runs with this type of customer service model. If I every see they are a delivery courier or choice for any future purchase I will shop else where. The 5 star reviews for this company are people who have only reviewed this company, so seems suspicious that they are legit
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So guys.. not impressed so far with this courier.. tracking information online said my package was supposed to be delivered on Feb 2nd then changed to the 3rd then the 4th then the 5th... got worried so i gave them a call.. the lady said she would call me back today with more info and took my number down.. never got a call or a voicemail.. just checked again and now the online tracking says the 8th.... :/ will update once it arrives.. UPDATE: package arrived safe and sound so I up’d to 2 stars.. still not impressed with service
Absolutely terrible service. It says they tried delivering a 2nd attempt while my phone didn’t even ring once. Trying to schedule a pickup or more information, on hold for 45 minutes and no response. Tried grabbing info on their website about the envelope through slips tracking number, and no information whatsoever. I don’t know who sent me a package, I don’t know where it is, and I can’t get a hold of them to know what the hell to do. Absolutely terrible.
It should have been no star at all. My packages which was suppose to arrive before Christmas was out for delivery twice this week but never arrived. Until now I am still waiting!!! Don't use this courier.
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