Surrey, Canada
13737 96 Ave Suite 1207
N/A
+1 6045858469
Toilets
Wheelchair-accessible toilet
I haven't even met the doctor yet and I have already had a terrible experience with the receptionist. First my appointment was booked for Feb 24 and had been confirmed for a month, then 2 weeks before the appointment I get another text saying my appointment is booked for that day so I call to confirm for second time just incase. The receptionist said my appointment was booked for March 24 when it was supposed to be February and I asked her twice and she said it 2-3 times it was March. I called them after the weekend because after double checking it was February and when I called again she said yeah it is February not March. If I hadn't called again myself i would have been charged 100 no show fee. When I did go to my appt the lady said that we rescheduled the appt to ext because Dr.Lee had been called in for surgery, which is totally understandable, and she said they tried to contact me which they clearly didn't. I had gotten ZERO email, calls, or texts about it. I had completely wasted my time and have faced too many issues trying to get my appointment. If you guys charge 100 no show without cancellation what's the penalty for you guys for doing the same without contacting me? I totally understand why my appt was cancelled, I know things happen but I was not contacted about it and you claim you tried and I have proof to show it and I will talk to Dr. Lee directly about this when I have my appt about the terrible experience I've had with the receptionist.
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Dr. Kenny Lee performed a shoulder surgery for me which so far has yielded amazing results. The receptionist Kate has always been good. If you listen and keep following her instructions there is little to no chance of confusion. The office is sanitary as well even before Covid-19. I would reccomend Dr. Kenny Lee for shoulder surgery indefinitely!
From first pre op visit to all the follow ups the attention and service was first class. At “almost perfect” six months after a Rotator cuff repair surgery is a great success. I truly recommend Dr Kenny Lee. Busy schedule but worth the wait.
Exceptionally rude receptionist. She’s very condescending. Just my experience and engagement with this receptionist, I will never recommended this doctor to anyone! It’s a shame to think that’s she’s the first form of contact and quite frankly a put off for anyone trying to book an appointment with this doctor. I’m sure he’s lost many patients with her conduct. Hopefully he can view these posts and maybe hire a better receptionist. When I called the office she did not answer any questions I had and kept repeating one word over and over again. When I asked again to clarify I could hear her on the phone laughing with other people in the background. I will be filing a formal complaint as this type of behaviour is unacceptable.
Dr. Lee isn’t the most talkative doctor BUT i’ve had 2 surgeries by him now (knee & shoulder) and i’ve had amazing results. My knee and shoulder are both better than before.
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