Surrey, Canada
10355 152 St
N/A
+16045850616
Extremely disappointed that they are requesting kids two and up to wear a mask. We were asked to leave because my two year old didn't have a mask. They aren't even required to wear them in elementary school. The WHO say kids under 5 should not be required to wear a mask due to safety of the child. In BC kids under twelve are not required to wear a mask but are to be encouraged to wear one. It was a fight to get my child out of the store and it was hard to explain to him why we had to leave as he doesn't speak much yet. Then as we leave they say"have a magical day". Thanks.... Way to add fuel to the fire. I will certainly not be returning to any Disney store.
like
Store was fascinating. Enjoyed it very much. Service was a little slack. Needed to ask for assistance. It was not offered freely. Greeters were very friendly, courteous and helpful when asked re other stores
Horrible customer service. I’ve been going to this Disney store location for a few years now and have always had a pleasant experience, but lately the customer service has gone down hill. Yesterday me and my daughter were inside looking at toys and mom decided to follow us. She lined up as per usual outside of the store. Several people had already left the the store but the employee who was letting people in didn’t acknowledge her to come in. So while she was waiting, she walked to the other side of the entrance to peep the window and see if we were still inside. As she did this two other customers lined up to go inside. He let them in and when my mom said she was in line before them (she was just looking to see if we were still inside), he said she wasn’t in line. He told her to stay where she was and he would let her in next. At this point a family of 5 had lined up. One customer left and he let the entire family of 5 inside the store. My mom questioned him and said she was supposed to be next, as per what he said. He again said she wasn’t in the “correct” line up and had to go to the “actual” line, when he was the one who said she could stay where she was. He was clearly discriminating. When my mom asked why he was letting groups of people in 5 at a time when only 1 person left, he said it was “company policy.” He kept saying she would be let in next but clearly continued letting others in before her. At this point I could hear what was going on outside and me and my daughter left. He still wouldn’t let her in and when he saw us leave together he said, “Have a magical day.” ARE YOU KIDDING ME? HOW FRICKIN RUDE. Until Disney decides to educate their employees on discrimination and racism, I won’t be a customer and won’t ever go back to this location.
It's alright but clearly very overpriced. When I go here, it's usually just the same boring stuff over and over again, not the best selection. However, I found a Monster's Inc Sully cuddleez, something I had my eye on for a while, I absolutely love it.
not worth it, terrible customer service came here last week to potentially buy some Winnie the Pooh boots, but I was told at the door VERY rudely that I was not allowed in, unless I was for sure making a purchase. I told the worker that I was going to buy the boots if they fit obviously and he still said no and called someone who seemed like the manager. The manager came out and was really rude and said he had never seen the boots I was looking for and made it seem as if I was wasting his time. So I left and as I looked back I saw the boots on a different display I’m just saying if you work at a Disney store you might want to hire people who are actually pleasant
I went to the store with my 3 year old and the staff asked him to put a mask. At the beginning my son did but after a min he took it right off. The staff asked me if my son could put the mask on because it’s their policy for anyone over two years old to wear a mask. I did try but he didn’t want to put it on. The staff just rudely said “ well if he is not wearing a mask then you’ll have to leave the store”.I told them he is 3 years old. And do you think even a 2 year old can wear a mask for a long time. Even the provincial rule is that under 12 years old don’t have to wear a mask, but thankfully a lot of kids over 5 years old do and so does my 6 year old. Also the store falls under this province. They kept saying there’s a sign outside, well do you think a 2 year old can read? If this is the case then they shouldn’t even have the store open, after all it’s not essential service. Very rude and unprofessional staff.
I absolutely love shopping at the Disney Store for my children mind you the prices are high but of course because it's Disney but I will tell you I'm not going back to any mall anytime soon because of this pandemic
Very expensive Disney items sold here. I don't want to pay 25 for a key chain, do you? I am a big fan of Disney movies but never their merchandise. I go there from time to time for my kids but usually for browsing.
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