Surrey, Canada
12049 86 Ave
N/A
+1 8552487875
Technician was extremely friendly, did a great job. House smells wonderful. Only issue is it has been over 24hours and carpets are still wet in most areas despite running the heaters. Although the cool weather in late November probably does not help with drying time.
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I had my carpets cleaned about 2.5 years ago by another company and expected about the same result this time around. I was completely shocked at the final clean. The technician Scott was professional and his attention to detail was AMAZING!! I did call in to tell them that I am extremely happy with the service I received today but I needed to let anyone else looking to have their carpets cleaned know this is by far the superior company to go with!!! HIGHLY RECOMMENDED!!!
Best service I have received in ages from an in-home service provider! Making the appointment was easy (since we used the service before) and the person booking our appointment was very friendly and grateful for our business. The day of the appointment they were punctual (called when they said they would to confirm arrival time) and service provider came on time (in the window specified). The staff person was super courteous and provided outstanding service. He described what he would be doing and put covers on his shoes (love that!) and also protected the areas in the house leading to the room where the hose would be rubbing on walls / corners so they would not be damaged. The room smells amazing and I will definitely call Citrus-O for my next carpet cleaning.
Really disappointed with citrus o. We got one room carpet cleaned as their was pet urine on the rug. They got about 50% of the stains out. They guaranteed a 2 hour dry time, and 3 days later our carpet was still wet. When it finally dried, it was incredibly sticky, like pulling our socks off sticky. No worries, we called them up, they sent another tech out to do another cleaning. He took about 15 minutes, rinsed the carpet and said that should fix it, but to call back if it didn't. This time it took about a day to dry, and sure enough, still sticky. So I tried to call them back, no answer on their service line. Called again, got an answer and was immediately hung up on. Finally got through to someone on the 4th try and they said there was nothing they could do as I hadn't used their service before (despite them being at my house twice). So now I have carpets that are completely wrecked, which will cost me well over 1000 to replace. All I wanted was for them to fix it and instead I'm playing telephone tag, probably with them waiting until the 30 day guarantee is up so they can claim no responsibility.
Both the Customer Service Rep and the Cleaning Technician were efficient, friendly, knowledgeable and professional! I love the citrus smell! I was also able to get an appointment extremely promptly! The service all around was excellent! We will use this service again!
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