Owen Sound, Canada
1796 16th St E
N/A
+15193760031
Save yourself the headache, if I could give 0 stars I would. Ordered 2 nightstands and a dresser 6 weeks ago. Nightstands were in stock and dresser was o more than 2 weeks away\ according to the employee I dealt with. Now they call once every two weeks with inconsistent or no information. They have left it at \we will call you after the holidays\. I am stuck now as I would return the nightstands and move on from this place but they have an AS IS no returns or exchanges policy. With the coming lockdown I am assuming I will never see my furniture. Reading other reviews it sounds like this is not uncommon. Buyer beware, go elsewhere.
like
Competitively priced stock. My new couch! Lots of great selection and helpful sales people.
Don't shop here if you're looking for reliable shipping and helpful staff. We ordered furniture over 9 weeks ago and still haven't received it. This would be acceptable given the current conditions however when we bought it the staff GUARANTEED us that it would be delivered within 2 weeks. Clearly they were just trying to make a sale. The manager has called multiple times with updates. A few weeks ago they told us that everything was in and they were just waiting on the bed frame. Last week we called and they told us that nothing has arrived and they just had a computer glitch (thats why they thought our furniture had arrived). In reality I'm guessing they just sold our furniture to someone else. We are now calling for a refund and they are saying they can't give us a refund unless we go into the store. We don't drive so now we have to fight to get back thousands of dollars that is owed to us.
Whatever you do, DO NOT purchase their warranty! Don't even make a purchase. They will not honor it! We purchased a lot of furniture there. We got a livingroom ensemble and got the 5 year PREMIUM WARRANTY. Here we are 2 years in, the bolts are falling out of the couch, the wood pieces inside for structure are falling out (that were too small upon production so they stapled them in). No damages, used in sitting room. They will not honor the warranty. Calling the store got us nowhere. They won't call back after my husband personally spoke to someone; saying, if nothing else, give us an in store credit of the warranty cost for our next purchase. Nothing. No call back. Poor customer service. We have 2 bedroom suites to purchase yet and a new livingroom suite...We'll just head on over to Leon's. So should you. When I sent the email to said address below, it was undelivered and this is the message I got: Your message couldn't be delivered. Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient's domain location information failed. So BUYER BEWARE!!!!
Its a shame these people are good at selling, but horrible at having proper information and change up your quotes about 4 different times. They gave us garentuees of 12 months no interest, told us a specific interest rate, but it all changed. They didn't have us sign documents (thank got their incompetence worked out in one way) and then we had to hound the employees for a week to get the financing information. They took 9 months off their guaranteed 12 months no interest, raised our interest rate by just under 2% and then had to cancel, and reimburse for their mistake, then tried to request credit info again only for it to decline because its Sunday and the refund wouldn't be issued until atleast tomorrow. Dont waste your time, unless you really want to be hounding a store for the proper information for a week or more, and have the guarantee from the regional director change 3 times before finding yourself fed up with the stupidity. Horrible service
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