Red Deer, Canada
4327 54 Ave
N/A
+1 4033430200
Please forward to the General Manager/Owners of Sunreal… Good afternoon! Customer Service in my opinion over the years has diminished with little to no care or pride in one’s job regardless of position with-in the company! Many companies are struggling financially right now but they still have a hard time returning a call, text, or email to see what their potential clients need or what services they can provide to that customer. It is truly a shame. I called your office last Friday to inquire about one of the properties I have listed in 6 Michener. I needed the titled parking stall that was attached to the property that I received an offer on. From Reception right through to Robyn, ( and one other lady) I was treated with respect, politeness, ease, and speed! Although my request for title was not at their fingertips, as promised, I received a call back with-in 15 minutes with the answer that I needed. Honestly, I have dealt with your competition and your company and staff are miles ahead! Late Friday afternoon, I sent an email to request Condo Documents for the same building. I received an email this morning saying that the documents will be sent out with-in 3 business days. Bravo…great communication! Today, I called again because the buyer of the unit has a small dog that she can’t live with out and we needed boarded approval for her pup to live with her! Being a dog owner, I totally understand her needs! I called again and I received the same 5 STAR service from reception right through to Robyn who took my email address correctly and sent me the application with-in 5 minutes not only making my day but the buyers agent day and the buyer day! So, from me, the buyers agent and the buyer and dog…Thanks…you all are doing an amazing job and most people don’t let you know about it!
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I have had the pleasure of dealing with a few of the associates and administrators in the office throughout the past couple of years and they always do their best to deliver on a variety of what they manage. I do not believe most people understand what goes into Property Management and how demanding it can be. Not only are they passionate for what they do they also have empathy to look on a tenants or owners perspective to deal with any situation and come out with a win-win. Do not overlook what they can do for you and all the added value! Wouldn't work with any other PM in Central Alberta!
They seem to be more interested in making sure that the drug house in the neighborhood feels comfortable than the safety of the other tennants with small families.
So far, having dealt with SunReal in both residential and commercial- I’m very happy with the service being provided. They don’t take shortcuts when it comes to maintenance and upkeep and they are always very fast to respond and deal with any issue. I’ve personally dealt with Lorynn and Amanda on several occasions and feel they do absolutely wonderful at communicating and follow through. Although I can’t recall who we signed our lease with, she was very pleasant and to the point. My overall opinion having read the reviews, it’s very clear cut in the lease what they can and cannot deal with. I also remember reviewing potential issues and where those issues could be dealt with. They are very informative and helpful. It’s also worth noting that they took over the residential unit we are in from another company (not sure what one) so we have had several issues come up - all dealt with promptly and properly (again - no shortcuts with the fix like the previous company, as is evident by some of the problems we’ve had) I reserve the last star for when we eventually move (which won’t be for a while) so that I can make an update on how that process goes :) But overall this is really a five star review :)
Please, never ever rent from these people!!!!!!! All they care about is their money and not the concerns of their tenants. If I could give a 0, I would.
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