Summerland, Canada
15835 Logie Rd
N/A
+12504941986
Needed a small clip for a canopy and voila it's in the mail....Awesome!
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Probably the worst company I have ever had the misfortune of trying to deal with. Six weeks ago I spoke with Brian in sales and was quoted a price on a canopy. Seemed fair, was told the canopy would be ready no later than Sept 24. As the date approached I called several times and got a very frustrating run around from ever body including a guy who identified himself as the owner of the company. The owner, I believe his name was Henry told me he would look into my concerns and would get back to me right away. Never called back and I had to chase down Brian who fumble his way through another excuse why the canopy wasn't ready. I asked to cancel the order and he said he would and that my credit card would be reimbursed the deposit. I asked how long that would take and he said a couple of days. I asked if he would call and advise when that was done and he said I could call them. If you are reading this review make sure you read all the reviews posted on the web page and you will see many similar reviews which outline the terrible customer service of Arrow Truck Canopies. I have never seen such a lack of service or a complete disregard for customers. There are many canopy brands out there and I would suggest that you try and deal with one of them as opposed to Arrow, they simply don't deserve your business. I gave 1 star only because I couldn't post with \NO STARS
Canopy looks good... customer service was tragic. Had to call twice a week to actually get the ball rolling. Seems like I was left on the back burner the whole time. Spend the extra money, go with Leer.
I needed a canopy for my truck on a tight timeline. Arrow had one in stock and as promised by Amanda, they got it painted and installed on time. Unfortunately after it was installed we noticed a few paint imperfections. Arrow totally backed up their product, giving us priority the following week to bring the canopy back in for repainting that section. The result is flawless and while it was back, we had them install a Yakima roof rack track system. Sammy threw in a set of locking cylinders for free for our trouble. Truck canopies are persnickety - the team at Arrow are very knowledgeable about their products and went the extra mile to make it right.
Deli
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