Strathroy, Canada
28420 Centre Rd
N/A
+1 5192452415
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Repair services
Installer finished our flooring, carpet, tile choices during our home build. Quality of work was definitely above average. The reason for 3 star rating is that the installer said (during his initial install of all of our flooring and tile choices) that we didn't choose anything for the stairs, so they left it bare. We had chosen a stair carpet months before the install. The issue here is either internal communication between staff, or just not being able to read our invoice. I have proof of the e-mails and invoice of our stair carpet choice that we made months before the original install happened. This caused a mess of scheduling issues for them to come back and install the carpet. First they communicated with our builder about a date, which nobody told us about, so they showed up and couldn't access the home. Second date was scheduled and they didn't show up. Third date was scheduled and the installer had 'an issue' with their other appointment and they didn't show up again (the day I took off from work for this as well). Today they are apparently actually installing it so hopefully it will be done and over with. So the actual root and cause of this whole mess was that the installer said that we didn't choose a stair carpet, when in fact we did far ahead of time. Besides that annoying issue, the salesperson we dealt with was amazing. Very patient and up-front about cost extras. Dealt with everything quickly and our follow-up e-mails were replied immediately. Quality of the actual installation was very good as well.
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Saundra is an amazing young lady with an exceptional eye for design and creativity. She helped us with the flooring,bathroom tiles fireplace surround and kitchen backsplash for our new home in Komoka while we lived in Richmond Hill. She was beyond patient and understanding and always willing to accommodate my many questions. She was not shy in providing her suggestions and guidance which we greatly appreciated and needed. The overall result is stunning. She also, went above and beyond in helping us with the cleaning products necessary to keep our new hardwood floors beautiful. We are forever grateful thank you for making our forever home so beautiful. Robyn and Darrell
Just had Scherba Great Floors come do my basement.... professional, great pricing and exceptional service. Harry the carpet installer was extremely kind, clean install and did a superb job. We would highly recommend these guys!!!!
Very nice showroom. Great salespeople.
Poor communication. Work was performed well. Floor looks great.
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