Stratford, Canada
18 York St
$$
+1 5192719978
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Having once written a glowing review previously, all that has changed. I was a customer for almost 10yrs. A recent shipment went missing. Instead of resending the package until it was sorted out, I was treated with sarcasm, mistrust and a potential liar and/or thief. Guess what, Diane used the wrong apt#. Never again. Who needs more business during covid? Not Diane. The response from the owner reveals that you just don't get it. You caused a lot of time and effort on my part to try and figure out what was your error. My wasted time far exceeds the refund.
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Their google rating is well-deserved. Great customer service and delicious tea. There was a bit of a mixup with our order (the contents of the tea didn't match the description on the website) and Dianne patiently answered all of our questions and solved our problem immediately by issuing a refund. Do try their Christmas Cookie Rooibos tea — it's out of this world and made our house smell like New Year's Eve back in my childhood days.
Wonderful shop with a great variety of teas, some not found readily elsewhere. And the Polish pottery selection is fabulous. When the Canadian border re-opens, this American (Midwest) will be back shopping. Happy New Year to the owners with a hope we can be back this summer
The main reason I visit Stratford. An appealing and quaint store inside and out. The owner and staff are what brings me back. They are quality humans. Always a satisfying experience and tasty teas. Beautiful pots and cups as well. Very highly recommend a visit.
Got Blueberry Muffin and Matè chai, they are amazing and good priced!
Deli
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