Stoney Creek, Canada
291 Arvin Ave
N/A
+18002636892
Nice frames, however they are quite expensive and the customer service is severely lacking. It took multiple weeks, and multiple follow-ups from my end, just to get simple pricing and manufacturing information via email. I found it quite disappointing that I could respond to the Maryann and Beth's emails within a few minutes of receiving them, but it took several days for them to respond to me (and on more than one occasion I had to send follow-up emails to them as I hadn't received a response in over a week). Overall it took longer than a month just to finalize and place a single-frame order, which is ridiculous. I won't be dealing with this company again, but would suggest that anyone who does should contact them via phone instead of email.
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I ordered two frames but only received one and it was damaged. I called the location and the receptionist personally ensured that I would receive another frame along with my missing item. Excellent customer service and professional staff. Thank you!
Excellent workmanship on the frames. Top notch company.
Deli
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