James Digaf
12,000km ago they changed the brake lines, rotors, calipers, brake hoses, and pads on my dad's avalanche. Yesterday I took it all apart, as the brakes were smoking and pedal went to the floor to come to a stop
2 of the pads (rear left) were seized in the caliper bracket due to being oversized and forced in.
Each front brake, the pads were totally worn on one shoe (inside), and the outers almost entirely worn. This seems fine aside from that the truck only saw 12,000km, including about 3000km of highway driving on a vacation to the USA.
Rear right brake pads were worn equally down to almost nothing, however, wore on an angle due to being wrongly sized and jammed in the brackets.
3 of the calipers needed to be repaired. The only one that was fine was the one that I had replaced for my dad months prior to him going to The Auto Guys. The one I replaced previously was the only one not covered in road grime and brake fluid, and was much less rusted than the other 3. Very suspicious considering all 4 were to have been replaced.
There was also an ongoing issue of brake fluid leaking as well. I'm not sure when this started exactly, or where from yet. However, with all new hard lines, calipers, and brake hoses, it shouldn't have had any leaks. Prior to their work, the only leak was a burst hard line.
I'd love to speak about quality of work, but all I can say are that they used the wrong parts, and charged for services not provided.
Overall, it seems like my dad was absolutely scammed here.
Update: a brake line burst. The good news, I can tell it was one they actually replaced. The bad news, it was kinked, which explains the ABS issue since they worked on it, and the line burst where it was forced to be bent around an opening by pulling on it! The coating was damaged, and it had rust through at that spot.
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