St Thomas, Canada
230 First Ave #105
N/A
+1 5196339627
Toilets
Wheelchair-accessible toilet
Had an excruciatingly painful knee cap area, phoned in Saturday to set a time with receptionist who was fantastic and helpful. Dr called back as scheduled, diagnosed problem, prescription sent. Now Sunday and I can walk the dogs and live again. Thanks so much
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Yes, the receptionist can seem rude. However, she is swamped with patients, and tries her best to get people in and out quick. She's the only one who registers patients, cleans the exam rooms, calls in the patients and prepares all the paper work, PLUS reception duties. With ALOT OF PEOPLE waiting and watching. Give her some credit. She doesn't have to be nice. She just has to do the job. Which she does. Not her fault the set up let's everyone hear your personal information. It is what it is. Don't like that, then go to London to one of their clinics I guess. \u200d️
I visited this Walk-In clinic and after seeing the Dr. I was told that an appointment would be made for me to see a Surgeon, to leave the note with the receptionist and that someone would call me. It's been 3 weeks and I haven't heard from anyone, how long is a person supposed to wait?? How conscientious and professional in taking their responsibilities and duties seriously..added;;; I eventually got the appt. On January 29th it had been faxed to Dr. Hertwig, not my family doctor. I received the letter, (not the phone call I was expecting) in the mail the last week of February with a details of the surgeon, date, time and place.
I'll agree that the room is very small and there is no privacy when asked about why you're in. The receptionist is not the most personable, HOWEVER, it was very quick ( there was about ten people waiting as it opened ahead of me and I was out within the hour) and the doctor is very kind and thorough.
If I could give 0 stars I would. I lost my partner just a few days ago to colon cancer. He went to this clinic several times because of a pain in his side. He was never told to get any scans done, he was never instructed to do anything to further look into the problem. And considering his age they should have. They just passed him over like it was nothing. I would suggest that if you encounter another patient with complaints of pain that are persistent, that you refer them to specialists, rather than sending them home to think that everything is okay - when it most certainly is not. My heart is broken, and the doctors here failed us.
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