St Thomas, Canada
45025 Talbot Line
N/A
+1 5194516076
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
They lost big job over not being flexible with their labour rates. I asked for a call back to discuss this job and never even got a call back. All business should be treating customers like gold in these times not like silver. Very nice store and top grade products just Gotta work on the customer Service cant reply to your reply but i understand that you cant under value your work and completely agree with that. it would have been great to have the follow up call from yourself like i was told i was waiting for for that explanation. to me that kinda feels like you dont under value your labor but you under value your customers that dont meet or exceed your purchase expectations. A simple phone call makes the world of a difference in customer service. best of luck with all your future endeavors. and best of luck with the grand opening of your new location in London Hyde park Area.
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There’s something special about this place. The staff here treat every customer with a fully customized approach. Nothing is cookie-cutter. Each person is different and wants something unique to their own style. They understand this, which is why they’re the best. They offer endless customer support, great pricing and are just real people. It’s hard to find a place like this to do business with, which is why people from all over Canada go to them. 10/10 recommend.
The team at Off Road Addiction are top notch - they came highly recommended and I can see why. When I spoke with Jay he immediately understood what it was I was looking for, built out a quote and the team executed on it perfectly. There are plenty of places in Toronto that can do this kind of work, just not as well. Thanks guys - I love my Taco!
Had work done here, and never again will I return. Not one to post bad reviews but this one deserves it. Paid 544.64 for 2 new u joints that were 61.98 in parts. And to correct to rear control arm bushings. Photos are of after. Clips in u joint loose and bushings corked. Then essentially got told that I did the damage! As a single father of 2 I work hard for my money.
Great service! I contact there sale department (Wes) to help me with a quote to modify Toyota FJ80 for overland use, Wes, was on top of it; he knows the right questions to ask and help me to find the rights parts to fit my car, you can be sure I will use them again in the future! highly recommended!
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