St. Catharines, Canada
370 Ontario St
N/A
+1 9056856754
Wheelchair-accessible car parkWheelchair-accessible entrance
Today I went into World Gym St Catharines (around 6pm). The quality of this gym is hard to beat! The staff are all extremely helpful. I feel a lot safer here knowing that they are enforcing lots of safety precautions due to Covid. The ladies behind the front desk were doing a great job! Keep up the good work WG!
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Tried to cancel my membership on phone in July. I was told that my membership was cancelled but i was charges from august to December. I tried to explain them the situation. I changed the province in July after having the cancellation. Now they say you have to come in person or send a mail to the gym. I talked to one of the employers in the gym and she said i can send someone on my behalf to cancel the membership. My friend went there and they said i have to be there in person.These guys are justed wasting my time. I mean, it has been a lockdown in Ontario again and again. If there is a policy that during lockdown we are not going to get charged then why you are charging me money. I did email to the manager and she didn’t answer me for 3 days. When there is a time for payment, then you send me 2 emails at ones to remind me about the payment. Why can’t you deal with it ???
Tried to cancel my mom's membership over the phone, won't let you cancel your membership without coming in person or sending a written letter. Seems like a policy change that would be appropriate during COVID. God bless your staff, now you're going to have to deal with the wrath of my mom in person.
I wanna cancel the membership of this gym and I called them in January and they canceled but still they are charging when I look on my credit card history they charged over 290 and I didn’t went there even one day when I canceled service and now I’m trying to call manager and then staff they are seems unresponsive towards customer service. No words for them.
Please, Don’t divide A,B,C . it’s so stupid and not fair for all membership
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Wheelchair-accessible car parkWheelchair-accessible entrance