St. Catharines, Canada
525 Welland Ave
$$
+1 8557042669
N/A
In-store shopping
Wheelchair-accessible car park
This seasonal Halloween shop is fantastic, although it's a little pricey, they have some amazing props you won't find anywhere else. There are tons of costumes and accessories that are well organized to make shopping easy. There is lots of free parking, a must stop for Halloween.
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Unfortunately this store is discriminating against those that can't wear masks/those that wear face shields instead. As of the new bylaw, as long as the person is wearing any sort of "face covering", or if those with medical conditions that prevent the person from being able to wear masks, they shouldn't be discriminated or turned away from the business. My family was willing to spend a few hundred dollars today on supplies here but was turned away at the door instead. I now find myself going to government offices to put in a formal complaint about the store discriminating against people and not abiding by the new bylaws.
Super disappointed. Walked out with purchase, was informed I needed a different colour.... walked right back in the store hoping to exchange for another colour... was told its final sale despite all the signs for exchanges accepted. Extremely rude service. Very pricey!
Well this store was a ton of fun!! Hard to get my kids to leave. Costume selection is great for Adults and Kids. Lots of interactive characters set up in the middle of the store. There is even a mini haunted house. My daughters loved the store and at one point shouted "This is amazing!" They also have music playing, which is a lot of fun but could also be sensory overload. They also have Halloween decorations (e.g lights, signs) as well as a wall of costume accessories. I love that they are also connected with a children's charity and have a raffle, bracelets for sale or you can just donate or round up your bill when paying. Definitely worth a visit, even if just to get in the Halloween spirit! We purchased Thing 1 and Thing 2 costumes which were 37 each, very well made and will be super warm on Halloween night! Very happy with our purchase!
I watched online that they didn't allow for mask exemptions in the store. The manager was awful and rude. Directly behind her in the video, their employee was not wearing a mask. That's incredibly hypocritical. So I guess healthy kids with sensory issues, autistic kids, or other medical conditions can't shop at Spirit Halloween. Good to see they discriminate and violate the Charter of Rights and Freedoms. Never shopping here again unless that woman is fired or they make ammends with the upset customers.
The sanitizer at the door is scented and I had a migraine for the rest of the day Other than that overall good experience
Please educate your employees about the bylaw. Do not discriminate!
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