St. Catharines, Canada
221 Glendale Ave
N/A
+1 9056885040
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Repair services
Walked in a couple of years ago for a watch battery and the manager who was walking out told the associate not anytime soon its too close to christmas and we're busy. Well i was the only customer in the store. After thousands spent over the years ive shopped here they will not get any more business from me.
like
Everyone in that store was friendly and patient and helped me out when i was looking for a particular item
Awful experience. No customer service skills, instead we were made to feel as though we were a complete burden. Ordered a ring online, and ultimately when it came in, we liked the one in store better. At the time we ordered we were assured if we didn't like the ring, we could simply exchange it once it came in. Went in tonight to return the ring and buy the other one (an exchange, no?) which is actually more money (good for business, no?) and wow, what an ordeal. Really, really disappointed and ultimately will not purchase another ring from here. The return will take 48 hours and because I wouldn't put money down on the second ring without a refund for the first, they told me the sale price will no longer be effective once the 48 hour refund process is over. Why one ring couldn't be returned, and we pay the difference for the second, is completely beyond me. Neither item is a customer order, we wanted to spend more money, and we had all supporting reciepts/documents for an exchange. Why it had to be so painful comes down to their complete lack of PEOPLE skills.
They damaged my ring while putting on a size adjuster. I noticed it when I got home and called to see if they could fix or replace it, and was asked if I had purchased the warranty which was odd since they damaged it. Went to Seaway location and exchanged no problem, adjuster added without a scratch :) The girl who initially helped us was friendly and I do love the ring!
I went in and placed and inquiry on a custom piece and the woman was very nice when I was there. They said they would contact me with a quote and plan for creating the ring I wanted. They never did call me back. I even called twice and they still never called me back with any information.
This store has THE WORST customer service I have ever seen in my life. They treat you like dirt not just one time but I have been in several times and treated poorly every time. That’s okay I will spend my hard earned money else where! If I wasn’t locked into a warranty I would never step foot in here in again. Please before spending 10k on this store like we have go else where. Vandendool Jewelers in St. Catharines is amazing go there!
10/10 customer service today. Both associates had customers in but still greeted me to make sure they knew I was next. Once I was up for assistance they went above and beyond their call of duty. Thank you!
Deli
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