St. Catharines, Canada
1402 Fourth Ave
N/A
+1 9056848122
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I was looking for a sprayer replacement part that no other companies could find (or cared to try). Finally Chris Pearson spent a week searching for it and sourced it for me. The piece didn’t even have a part number to reference but he found it anyway. Great customer service, selection and shipping.
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Very helpful customer service, great prices, and fast shipping. Overall great experience dealing with M K Rittenhouse. Highly recommended!
Good company, but do not ever buy a Udor Zeta pump from anyone. We tried four of them for our softwash business. We could not get through ONE DAY without one of them failing. Rittenhouse tried to help and was great in getting us replacement parts, but the Udor pumps were a disaster. Udor did not honor the warranty published on their distributors websites and tried to blame the failures on us. We replaced them with Comet P40s and have not had a single failure.
Ordered from online. Customer service was very kind and helpful. Shipped very fast for me too. Thank you M K Rittenhouse!
Excellent service and common curtisy great service ️
Wonderful service
We purchased 3 Delavan pumps to try them. The pumps overheated and failed in less than 3 months use. When we contacted them to pursue a warranty claim, they were difficult to deal with, putting the responsibility for dealing with the manufacturer on us. We wanted to return the pumps, but were told we would need to pay for the shipping--to Canada, for the pumps to then be shipped to the manufacturer in the U.S. We gave up and threw away the failed pumps. It was not so much the needless work in the process to file a warranty claim as it was their indifference in helping us with the claim.
We had a few issues with 3 spray tanks having manufacturing defects. After a phone call to Rittenhouse the acknowledge the problem and replaced the tanks with better units than we had originally ordered. Two thumbs up! Thank to Toni and Ken for making it right! You guys rock!
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