St. Albert, Canada
112-190 Carleton Dr
N/A
+17804580755
Great service! Michael went above and beyond for me. Michael truly cares about the needs of his customers. Very personable and just as attentive over the phone to meet the needs of his customers. The team was great too, the woman I first spoke to on the phone yesterday was just as friendly and attentive to my needs as well. She also went above and beyond by making sure I had a vehicle the very next day! Thank you!
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This location has been the only location to have ever be disappointed. We rent cars more often then the average person. This was our first and probably last time renting from this location. Staff are nice but seem extremely disorganized. The day before our rental the called and told us to come pick up the car first thing the next day. We get there and they had sent the car out for an oil change so we would have to hold out for it or get another car. No big deal. The give us a mazda. TheUThe manager had informed us the car was being cleaned and to hold on. When the car was brought around front it looked like it had come back from the police impound. There was alot of body damage and part where missing. The inside was filthy and I was not impressed but we have no other choice but take it as they had nothing else and I was not going to mile up my own car for this trip. When we got back we had informed the manager about the condition and cleanliness. It was definitely not clean. The manager kept saying they cleaned it and I showed his the pictures of the filth and kept repeating it was cleaned. If you have no problem solving skills you should not be a manager. I have uploaded the pictures so people can see how gross this SUV was.
I always rent from here with my family. Amazing team who always helps and goes above and beyond. I’ll recommend them to any/everyone.
We have our company account with them and I use their service whenever my vehicle is in for repairs and maintenance. They go out of their way to accommodate me and treat me with respect which is a lost art in my opinion.
Booked a Car a week a head , simply called me last day \u003c sorry we can’t get the car your looking for \u003e I had to call around waisted 1/2 day missed up my trip plan
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