Squamish, Canada
1325 Pemberton Ave
N/A
+1 6048928363
Terrible experience. Would rate one star if I could... to say the least the manager was useless. If you are going for a knowledge test from Vancouver you may as well drive the extra hour or so to Whistler. I arrived at Squamish ICBC at 9am so I could study a little since I drove for 2 hours. There was a line of about 8 people in front of me at 9am and 7 of them were for knowledge tests. The manager told me at 9:30 she takes a maximum every day of 6!!!! (SAYS NO WHERE ONLINE OR WHEN I CALLED IN A WEEK PRIOR). Waited around until 10:45 and she said she would not be able to squeeze me in. I headed up to Whistler in extreme frustration. My experience in Whistler was way way way better. Westland had a nice office and super nice staff. Only one computer but not many people anyway. DON’T WASTE YOUR TIME IN SQUAMISH UNLESS YOU WANT TO LINE UP AROUND 7:30 AND TAKE A RISK TO BE THE FIRST 6 WHO TAKE A KNOWLEDGE TEST.
like
Quick and efficient
Staff is very helpful and trying their best but they need someone manning the door and the clients coming in. Covid protocols get pretty much thrown out the window if random people are allowing themselves in, not being asked the Covid questions before coming in, and skipping the VERY obvious line. The employees are clearly overwhelmed and the lack of Covid protections is dangerous given this location's daily visits.
Gerry, she is very friendly and calm. I gave my road test 2nd time in this location. I passed my test. As I didn’t get nervous because she created a very positive environment while i was on test. My experience was totally opposite to my first visit. She is wonderful lady...
We were moving from Ontario and needed to get things set up before we got here. Not a great experience. When we got here, we learned how slow this place goes. Not sure if it is just needing more staff or better trained or scheduling. Tried to get driver license done but got multiple stories on what was required. I have waited 20 minutes and more to see someone. Twice I left after 20 minutes and hoped it would be better. I was told it was better to drive to Whistler than do it at this office. I still need to get paperwork from them but pass by when I see the line outside. I needed paperwork from Ont. They have a pile that has about 100 forms and they don't file them in order!!!! So, each time they would look to find mine they would go through the whole lot. As A retired government dept. manager, I can't understand the level of chaos I see. I found another office for my insurance, etc. Avoid at all cost, if possible. Make Ont. office look fast.
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