Sherwood Park, Canada
975 Broadmoor Blvd
N/A
+1 7804491869
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
The salesman used a disposable sheet to try the mattresses so I felt protected from COVID. The delivery people were very efficient with setting up the new mattress and box spring. I have been sleeping better with less back pain during the past two weeks. I am very satisfied with the whole experience.
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What a great visit. The last time my wife and I were there, a couple years ago, it was a bit mediocre and we were not happy with our purchases (pillows and sheets). But we needed a new mattress. I wanted to go to Mattress Mattress but my wife is a loyal Sleep Country customer, for many years, and convinced me, reluctantly, to give it one more chance. I am very glad she did. The sales lady was outstanding! She took the time with us helped us select the right product and was very patient indeed. You how it is when there are so many good choices. You go around and around. Anyway it is about two months in with our new mattress and we still love it. Oh and the frame, it is an adjustable one at the head and legs. The adjustments are nice but the best part are the frame legs they are in from the edge about a foot. No more stubbing the toe on the frame wheel. Yay!!! And as a bonus it is a higher frame so the can fly under the bed and it gives him a tactical advantage - hey, even the cat loves Sleep Country Canada!
Sales staff were very good and helpful in the Sherwood Park store. The only thing we were a little upset with were the delivery fellows. They were polite but had to be asked to take the mattress up stairs to the bedroom and also had to be asked to unpack it and lay it on the bed!! This mattress was far too heavy for my husband to try and do this by himself. Just thought I would bring this to your attention..
Awesome service, fantastic customer service! Polite, friendly, patient, very understanding of my mother's needs and wants! Extremely COVID professional. Highly recommend this location!!!!
I had ordered a adjustable frame, mattress & headboard bak in Sept 2020, It was to be delivered on Nov 15 which I had called and made a change to delivery, so now the date was Nov 17. When they arrived at my home I advised at time of ordering that I lived in a basement suite. So when delivery came this morning without even trying the men said it wouldn't fit down my stairs they didn't even try to maneuver around the corner. They brought in a empty box and just said NO. I told them i wanted a bed back here today and he said he wouldn't be able to do that, I needed to contact store and make arrangements with them. When I called the store both saleslady that I dealt with and store manager were not available today, Aaron said he didn't have phone numbers which I stated that he did have them but just didn't feel important enough to contact for me so that this can be fixed. I told Aaron that I feel like cancelling my order and he said I could that was my choice. SO much for CUSTOMER SERVICE!!! I AM A OLDER LADY WHICH HAS BEEN SLEEPING ON A COUCH SINCE SATURDAY NIGHT!!!! What is coming to this world that customer service just doesn't count anymore? Now I am left with no bed for who knows how long!!! VERY ANGRY!!! UPDATE: After making a few more calls the first two men returned with two more stronger men and they got down my stairs. Finally!!!
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