Edmonton, Canada
10580 108 St NW
N/A
+1 7804892995
I purchased a buy 5 get 1 free deal. Management changed before I got my final treatment, and now the new owner (Nicole) is refusing to honor the deal or provide a refund. Nicole told me she would look into my file and would call me back the next day. She mentioned that due to the change she does not usually honor packages previously purchased since she has to incur the expense that a previous owner received revenues for. Her reasoning made no logical sense She did not call in the time frame indicated above so I tried to follow up multiple times. I had to call at least 15 times as she proceeded to ignore and avoid my calls for weeks. Nicole was unethical and unprofessional. She has no appreciation for customer loyalty, takes no accountability and handled this matter poorly. Skin and body has changed their management a few times and I can see this trend continuing in the future with this type of ownership. To anyone reading this, please be cautious before prepaying for any services with this company. Chances are your money will not be recouped if management changes once again.
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New management in place and my experience has been nothing but professional and polished. Justine Martinson is an experienced specialist who I trust and respect. The facility is beautiful and welcoming.
Great spa, great service. My first facial experience and I must say it was refreshing and comforting...I love the skin care line and will be back.
Apparently, this business is no longer in business. I had booked a service and when I went to my appointment, there was a "For Lease" sign on the window. I called and the phone had been disconnected. If they were closing down, the VERY least they could have done was call the customers who had booked appointments. Real D-bag move.
Not the best spa out there, too much up selling of more expensive options and too much opinionated supplement and different massage talk.
Deli
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