Brampton, Canada
80 Stafford Dr
N/A
+1 8005596175
Terrible customer service. Needed a replacement cover and they could not even find their own part number in their system. Stay very far away if customer service is important to you. Multiple follow ups, no return information....scary the can remain in business. Decent product but honestly stay away as if you ever need support you are on your own.
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First off I don't believe in writing bad reveiws unless other possibilities have been exhausted. Safe to say after a year I'm not getting much satisfaction from either the manufacture or Canadian Tire. The shelter goes up as advertised ,but comes down even quicker. Into a pile of useless mangle garbage after an over night snowfall. All frames were anchored down with stakes and driven 2 ft into the ground. I assumed I would have to keep a diligent snow removal program. I did some research and spent the extra money for the 900 unit.The pictures on the box show this in a snow environment and boast \Robust Four Season Design\! This must be a trade mark like \100% Beef\as neither are true. Shelter Logic responded to my calls for help with \this isn't designed for our Ontario winters\?? I guess Florida would be a better market for this. Canadian Tire just pointed me back to Shelter Logic. In short the company is misleading , it was expensive life lesson and thank god I didn't have my 1970 Cadillac in it!!! This shelter will work with over night supervision and some clever monitoring .Mine lasted approximately 5 weeks. STOP SELLING THESE IN CANADA, it's fair weather shelter . There are similar reviews noted with The Better Business Bureau . There are shelters that will work in our winters ,Ive seen them, but not made by this company .
I have a large round top shelter made by shelter logic that is absolute garbage. It has been outside for less than a year and the cover is already breaking down. A pinecone dropped on top of it and pierced a hole through the fabric because it has become so brittle. Don't waste your money on any of their products.
The worst customer service on the phone. Super rude and no help.
The customer service agent by the name of Kyle was amazing, and helped me with my issue immediately, and without hesitation! Glad to see such great customer service!
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