Vancouver, Canada
8475 Ontario St #111
N/A
+1 6043238844
When I first encountered this company a few years ago, they were awesome. I had questions about their products and they were very diligent and friendly about answering them. I had confidence in buying their products and we loved what we received. Unfortunately, it seems they have had staff or ownership change and they’re no longer the same company I loved. Long story short, their customer service is not up to par and I’ll be looking for another vendor of similar products.
like
Loved the rug and baby rug for crib. Only had to wash them once in the 18 months since I ordered them. Only water, air dried, and had only been brushed twice. My daughter can only lay on it because she has weak muscles, so no rough housing on it and no tugging at the fur has ever happened. A chunk is coming off the baby rug which surprised me so I contacted them by phone. At first the rep/owner, Ashley, said he could refund me half of my purchase price for that one based on my description of a triangular piece about 1 1/2" long (more like 2" really) by 3/4" tall peeling off, but solidly changed his mind after I complied and sent him pictures. I understand it's been 18 months, but only one washing and 2 brushes later it's starting to fall apart. Would have given 2 stars because of how it started falling apart after its first wash, but only giving a 1 star because the customer service killed it for me. Look elsewhere for true quality rugs and better customer service. You'll pay more but it'll be worth it to save yourselves from this experience. Edit: Loved. Past tense. You can't say that you cannot offer a refund based on the criteria you mentioned when you had previously offered it over the phone. That is a lie and the owner should not be lying to customers. My verbal description was the same triangular tear as the picture, with rounded measurements to give an idea of the size of triangle before I'd sent the pictures. You can't offer to refund half and then 5 minutes later take your offer back when nothing's changed, other than one extra question I asked in my email. Judging by your defensive response to my inquiry about what looked like different layers/pieces of fur, I'd say you took offense that such a notion about your product was entertained and decided to rescind your offer. Half a star. Customer service could use some working on.
My wife loves here sheepskin steering wheel cover. Excellent product and purchase experience. I recommend this product and the seller. Look no further. Thank you.
The most lovely medical sheepskin I have ever had the pleasure to own. I bought the medical grade sheepskin (chair seat), and once arrived was so happy with it that I immediately ordered another item.
a great, very personal over the phone service, efficient email follow up ...and a great baby lambskin product
The cushy texture of sheepskin rugs offered by Southern Cross Sheepskins Inc. certainly makes them worth the investment. I bought this amazing sheepskin rug last month and it is so comfortable that I even use it like a yoga mat. These rugs are perfect for every interior space and the quality offered by Southern Cross Sheepskins Inc. is certainly matchless....
Ordered a pair of size 7 slippers but got a size 7.5 instead, which was slightly too big. Contacted their customer service, who were very friendly and paid for the shipping to return the shoes and sent the correct size which fitted perfectly. Highly recommended!
Rugs are effectively moisture absorbent and insulating to heat and cold. Feel better now with the amazing sheepskin rug that I bought.
Deli
The best companies in the category 'Deli'