Toronto, Canada
40 King St W
N/A
+1 4168666430
Wheelchair-accessible car parkWheelchair-accessible entrance
I've been with Scotiabank for over 20 years, but I am really ready to change banks right now. I called my home branch twice to confirm my bank account details for receiving money. The transit number they gave me both times was different from the one I had used before, but when I brought this up they assured me that it was correct. 520.00 was sent to me a month ago but I still haven't received it. When I called the bank the first time to tell them I haven't received money that was sent to me, they told me that the transit number I had been given previously was wrong. I have to call the bank every day for updates. They keep telling me they are investigating. Two days I left 3 messages and the person never called me back. I feel like I am begging to get information when this is completely their fault for giving me the wrong transit number. I have called different numbers, spoken to different people, emailed the office of the president, but nobody ever has an answer. I feel it is very disrespectful that they move so slowly and are so unresponsive regarding a problem they they themselves caused.
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A gorgeous building, mostly the old part - that incorporates the historic Beaux Arts tower that was opened in 1951, and the new Scotia Plaza. Beautiful carvings can be found on the exterior of the building. Visit the old part inside, to see a soaring lobby with an historic clock.
One of the wrost bank in Credit dealing. They frequently charges the Interest on student’s account. I wish there was stars in negative so i offer these bank -5 Star.
Thanks Vesna, you were wonderful.
I regret writing this negative review, but this seems to be the way nowadays to provide some feedback to the head office and hopefully change things for the better. My family and I have been with Scotia and a particular branch in Richmond Hill at Yonge & 16th for over 25 years. Unfortunately, my late experience has been mediocre at best. Scotia's turnaround time is awful, and the level of branch staff competency is subpair. The simple tasks such as deposits/withdrawals/bill payments are ok, but all of it can be done online. Anything different from the daily routine is handled sluggishly and with exceptional incompetence. I am talking about small business matters, personal investment, mortgages, etc. I have no confidence in any advice from these people based on their actions and behavior. After one particular situation I decided to open alternative personal and business accounts with RBC and Meridian, and my experience with those institutions has been substantially better.
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Wheelchair-accessible car parkWheelchair-accessible entrance