Sarnia, Canada
481 London Rd
N/A
+15193368110
Dec 7, arrived at clinic with my 91 yr old father for a BMD and Ultrasound. He is very unstable and we were slightly uncomfortable about bringing into public during this Covid time, but felt necessary. BMD preformed on time and we waited for 20 min for the Ultrasonographer to call us for next test. We waited in the designated area as she had to clean room prior to bringing us in. With assistance we were escorted in, she took his history and set up the machine ; with all his information and prepped his body. Next she proceeded to leave the room for a few minutes and came back to say she was running behind and there was a mistake and another patient was ahead of us. She wanted us ( which we did) to move this poor man off the table , dress and wait while she preformed the other procedure. I’ve worked in Healthcare for over 37 years never experienced patient care ( especially for elderly) in this manner. Especially during times of Covid! We were forced to wait extra time in an area I feel is not the safest for for our seniors, with unnecessary up and down movements. This event is exhausting for 90 yr olds. I will never return to this clinic, even if a physician insists. Follow your instincts and please have your tests done at the Hospital.
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I’m not a fan of ‘not recommending’ places. But after several events witnessing people being treated rude and recently experienced myself... no positive words left here. When dealing with patients and clients, providing service is very important in my opinion. I rather take the wait for any future bloodwork, ultrasound or xray in the hospital.
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