Sarnia, Canada
154 Mitton St N
N/A
+1 5193832429
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
At the beginning when I first bought my em1 I was able to get it right away as I made sure that I was purchasing one that was already assembled. The staff was helpful and knowledgeable. About a month later I was having some issues with the bike and was told that my batteries needed to be replaced because my issue(bike felt like the front tire was on wrong making it bounce in the front end) was a known issue called the damask shudder or something like that and was caused by the battery starting to go. My bike was a month old and I follow all the guidelines when it comes to the battery and I told them so. Next I was told it was my front tire needing to be replaced( again 1 month old and it looked it) gave up at this point and fixed it myself. Little did I know that this lack of knowledge would be a continuation and almost cost me a new battery. Brought my bike to them for storage at the beginning of winter and told them that it would need a complete recharge as I had just rode it there. Came to pick up my bike in the early spring which was an ordeal itself just trying to get ahold of the owner to arrange pick up. When I finally was able to pick it up he informed me that he had been plugging it in as part of there storage agreement for an hr 3 or 4 times a month and he wasn’t able to get the light to turn green. At first this worried me because that’s 500 bucks I hadn’t planned for. So I got the bike home and plugged it in for the usual 8 hour charge as I had an idea what was wrong and wouldn’t you know it the light turned green. So the bike was never recharged before putting it away for storage which could have been a big problem and is still causing me some charging issues. If you do decide to purchase from them just make sure that you are knowledgeable about the product you buy and don’t trust everything they say to be 100 percent what they are saying it is. Question everything at all times is all I can tell ya or it could cost you more money in the long run.
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The owner and proprietor of this business in Sarnia Ontario Canada was very knowledgeable about his stock the only thing he couldn't understand is why they don't finance people that have disability checks is the same amount every month regardless there is no fluctuation like three bikes he sold just before coronavirus 3 weeks later they weren't working and couldn't pay the finance company their loan
Great selection of E-Bikes and really friendly staff, Dave is very professional.
Very friendly staff. Knowledgable. Good selection. Prices seemed competitive. I didn't purchase yet tho. We stopped to look after hours and the guy let us in anyways. Printed off specs, answered all our questions.
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