Saint John, Canada
440 Rothesay Ave
N/A
+1 5066348370
In-store shopping
Wheelchair-accessible entrance
Oil change
Great service department. Sales team is friendly to a fault. Will go to another Mazda for my next car just because they don’t make you feel like a priority. Gotta know what you want with these people or they put your sale on the back burner and forget you. Very nice location I must say.
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Pat was introduced to me by a mutual friend and I was immediately happy to have been introduced. I’ve been all over to every dealership in Saint John and nothing compared to my experience at Mazda with Pat and Amanda. The vehicle in its own is a great piece of machinery and with my taste this late in the year it was no small task for Pat to track down what I wanted. The team and Mazda went above and beyond to find the car of my choice and get the keys in my hand. I can’t be anymore appreciative and I look forward to my next vehicle from King Mazda!
Nice clean showroom! Love the 2021 Mazda AWD!
Mazda has a decent product. Sadly King Mazda's service department not so great. I went in today simply to inquire if warranty covers audio speakers, as I have a blown one. They could/would not tell me if this is the case. They NEED me to make an appointment to determine if the speaker is blown and why, then they can investigate if this is covered. If it is not covered by warranty then I pay for the appointment, min 1hour labour. Otherwise I am covered and there is no cost to me. This is a simple issue that does not need in-depth diagnostics and should have a simple yes/no answer to warranty coverage over something trivial. We will be in the market for a new Mazda when our warranty is up this year, but I can assure you I will not be buying from King next time if we stick with Mazda. Advice to King Mazda. Don't give customers this run around for things like this. We understand that you make your business by getting people in the shop but please respect our intelligence. Our time is valuable and we cant just make appointments for minor things like this. So now I am off to spend my money on new speakers from a local business down the street, because they know how to respect their customers before and after the sale.
I owned a 1998 Mazda B-3000 truck and used to take it to King Mazda for service. The service was always great, Ray Hamm was always at the desk, friendly and helpful. Fast forward to present, we were in the market for a new to us car to replace our 06 Jetta, after much review, we decided on a mazda and found a GREAT looking Mazda 6 GT Tech. It was used but in amazing condition and well kept. Pierre McGraw helped us out on a test drive and even let us try it over night after discussing with Mark Parks (New Car Manager). Their trust in us as a customer was a big reason for making the purchase. On the way back to make the purchase the next day, the check engine light came on. We discussed it with Pierre, Mike Thornley and Mark (who said they would fix any issues and give us a service credit to help ease our mind). They provided a loaner car for the day while ours was diagnosed and covered the parts and labour on the evap systems solenoid replacement! Great service and awesome folks! Pierre even got me a great deal on a set of weather-tech floor mats from the original owner (all but one was new).
Vehicles are good but price of service is high. Still, staff are genuinely pretty friendly.
This location has very decent products, but also have a bad sale team. We had test drive 3 times, and they even didn’t want to give us the quotation. They might think they are our bosses , add very expensive add-ones to our quotation without telling to us in advance, push us to buy the car.
Mazda recently took care of things for my car that truthfully wasn't their responsibility but they did it anyways and because of that I will be a return customer.
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