Search Icon

Rocky Mountain Chocolate Factory

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Tsawwassen, Canada

rockychoc.com
Candy store

Rocky Mountain Chocolate Factory Reviews | Rating 3.4 out of 5 stars (8 reviews)

Rocky Mountain Chocolate Factory is located in Tsawwassen, Canada on 1 Ferry Causeway unit 19. Rocky Mountain Chocolate Factory is rated 3.4 out of 5 in the category candy store in Canada.

Address

1 Ferry Causeway unit 19

Phone

+1 6047738360

Service options

In-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
Write review Claim Profile
C

Catherine Byrdy

Very lovely and helpful staff. The manager truly went out of her way to make this the best Christmas ever. Thank you for your kindness in these truly difficult times.

B

Becca B

I used to love this business. This was my first time buying from this location and it will most likely be my last. For starters, the staff seemed hurried and not very friendly, didn't ask for my membership or if i even had one. Was very rushed. And then a month or two ago I bought the almond/chocolate caramel apple from the langely location, and the apple was bad. Thinking it was a one off i bought on from this location a few weeks ago, and guess what, that apple was bad too. It tasted sour, tangy and you could tell it had gone bad. So I emailed the companies customer service to ask what's going on, maybe they switched apple suppliers?.I found out from the lady that the stores are franchised, so she told me she would reach out to this locations owner and that I should hear from them soon. It's been almost 2 weeks and I haven't heard a thing. It's pretty sad when a manager or owner can't even respond to an email from a customer who has had a "bad" experience at their store.

F

Fabián Martínez

I tried the cheese cake no good, my fried have a cherry and kind of a muffin he didn't finished. I am not coming back here. I tried other locations before and they are better

V

Vera Lee

It's a good one for chocolate loves. Hand made chocolate taste it you will love it. Find a day to find something new to treat yourself and family. Unfortunately , Coquitlam centre didn't opening any store. But if you really like taste them maybe Online looking for some new.

K

K

Some staff members at the shop seem like they do not want to work there. No smile, no greeting no excitement in selling candies. I asked for a sample of chocolate pop corn and she kept offering caramel. Not sure which part of chocolate did she not understand. The caramel pop corn she offered on the plate were displayed in such a sad state that it felt they have been sitting since a week covered in dust! I started inquiring about chocolates, but the person didn’t seem to have a single bone of customer service skills in her. I felt like she was bored to interact with me. At the end, i did buy chocolates worth 27 (6-7 pieces) and left high and dry hoping the chocolates would help me recover from the experience. They do not have a return policy so in the absence of samples, you are pretty much screwed with the chocolate you buy even though you did not like it. As for the chocolates, they were very mediocre at the very best. This was my first experience at this retailer and am sorry to say that it will be the last. One would expect more from a place selling candies at such exorbitant prices in terms of taste and customer service. My advice is to avoid this particular location.

A

Andreas Lerch

Love the peanut butter chocolate cups!

K

K C

Skor cookie was on point! Delicious! Service was great!

F

Fred Deneault

I bought two type of chocolate, one bitterweet bar 72 cocoa and others. A few minute later I realized I do not like the flavor and I tried returning it untouched and packaged as it was at the moment I bought it. They did not want to refund me, saying its food..... its a packaged bar..... very bad service for a 11 bar.

Top 10 companies in Candy store category in Canada

Close