Mississauga, Canada
6665 Tomken Rd #16
N/A
+19056968174
Absolutely terrible customer service. If I could rate lower than one star i would. Getting a hold of anyone is next to impossible. I've tried calling them multiple time during open hours, no one answers the phone. You cant even leave a message cause their mailbox is full. Oh and they have yet to respond to my email inquiring a product after 3 weeks. Their site is not consistent with what they have in stock. On their site there are items available to add to your cart and purchase when in reality they are actually sold out of products. Why are people able to pay for items they don't even physically have? They dont update their site to show items are sold out. Its like they're trying to scam people who make online orders. This place is very disappointing and unprofessional. Don't waste your time or money.
like
Searching for amazing products without breaking the bank for my classes I teach as well as preparing for my parents 50th anniversary. By happenstance the web search came up with RichView Glass Co. Naturally I ordered a small order to verify the quality and I would not be disappointed. Next order was a bit higher and will continue to purchase from this site. Fast, courteous and friendly staff. These two products, dusty mauve 10 head bouquets (4 sets included) and their mercury gold vase.
DO NOT order online from this store. I ordered 40 items for my wedding on August 12 online, paid for the items and phoned to confirm that the order was available for me to pick up in store. When I went to pick up the items two weeks before my wedding at the end of September, I was told that half of the items simply weren't available. The woman at the store kept attempting to 'upgrade' me to an item that was more expensive, but not what I wanted, and did not seem to grasp how much of an inconvenience she was causing me. She behaved as though this happens all the time and did not seem eager to fix this issue. I don't understand how this company can allow the buyer to pay for an item/items that are not available and, potentially, have never been available. It felt like false advertising and left me scrambling for centre pieces two weeks before my big day.
Frances was lovely and very helpful. I got just what I needed and they were very patient with me.
I got all of my vases here, and they were excellent. No broken vases. Willing to negotiate on large orders. They had everything I needed in stock, so I can't comment on shipping.
Deli
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