Richmond, Canada
8211 Sea Island Way
N/A
+1 6042149494
I'd recommend another storage facility if you value security. The tops of their units are mesh. My unit was robbed when the mesh was cut through and about a hundred items were removed. Some of these were fairly sizable and so would have taken some effort to remove over the top of the unit. Their security camera system was of no help as there was no direct camera on my unit and the ones covering the elevator and stair well area never did show the criminals with my items in hand. Whoever did this not only had access to the building, knew the schedule of the staff and knew which paths to take to avoid detection by the cameras. As friendly as the staff may be, this was never resolved with any satisfaction resulting a significant financial loss. Be wary about trusting your items to Simply Self Storage.
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I left my vehicle in this storage area with the keys given ti attendant. The vehicle was full of expensive pillows and Nautica Jacket etc... Their staff used my key , that I had left with them in trust for moving the vehicle around in emergencies , and broke into my vehicle , stole all the expensive orthopedic Gel pillows and my expensive nautica jacket . When I approached them with the loss , they were quite rude and obnoxious, aggresive and told us to tell the Police , and take them to court or take a hike.i had never seen any business as being so bold , threatening and not afraid of the law. It appeared as though they had lined up everything and wasnt their first time. Never use these people, they are dishonest and thieves....
The people that run this storage are unique. I had a problem that I was unable to carry out on my own, and within a very short time what seemed impossible was achieved by the two gentlemen (one at the front desk and their handyman) They were so caring and dedicated to Customer Service I felt like I had gone back a decade or two! The place is spotless, the halls are bright and very well run in all aspects that I have witnessed in the past few years that I have been renting here. Thanks gentlemen!!!
Absolutely outstanding service. I have used they on two different occasions. Both times they were very helpful and chose the perfect size locker for my needs. A well lit and clean facility. I would highly recommend them for your storage needs
One of the cleanest most professional Storage Facilities in Richmond. Eric, at the front desk is kind and helpful. He always goes out of his way to help me when I need more storage space, which is often. I highly recommend this storage facility for its kind employees, high security, cleanliness, and hours of accessibility.
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