Calgary, Canada
229 33 St NE #100
N/A
+1 4035694400
Kerbside pickupDeliveryIn-store pick-up
Wheelchair-accessible car park
I purchased several SteelCase Gesture chairs from RGO Calgary and was very pleased with the level of customer service, assistance with loading and the quality of the product. Best ergonomic chair I have ever sat on and highly recommend.
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Very happy with my experience with RGO. Ordered a Steelcase chair and an AMQ 6x6 L-shape sit/stand desk. The service I received from the entire RGO team has been excellent. The whole kit came to a hair over 2k, including delivery and install. Been using the setup for over a month now with zero complaints. We made an appt to go in, sat in a bunch of chairs, and made our picks. They handled everything else. Special thanks to Ron and the installation crew! 10/10, would give them my money again.
I ordered a Steelcase chair through RGO. I needed to upgrade my home office due to the pandemic. After browsing the Steelcase site to decide on which model & colour I wanted, I contacted RGO to have it ordered. It's much cheaper than ordering through Steelcase directly! Bella was very friendly, polite, and helpful. She made the process easy and convenient, and the chair even arrived a day sooner than expected, fully assembled! I would recommend RGO to anyone else looking to upgrade their home office.
This place is a ghost ship. Made the 90 minute round trip here for nothing. Stood outside for 20 minutes trying to get ahold of someone and was eventually turned away because apparently you need to make an appointment days ahead of time and fill out some sort of paperwork. Not sure why RGO can’t accommodate like every other business (including the 3 other office furnishing suppliers I’ve visited) but it’s apparent they have absolutely no respect for their customers time. Would have thought that office furniture suppliers would be clambering for new business at this point but I guess not. Wouldn’t be surprised to see these guys out of business in 6-12 months.
They were extremely helpful and communication was great until the product arrived and it was faulty, the leather upholstery on the chair was ruffled and the gas strut slowly sank whenever anyone sat on it. When we complained about these issues and asked to return the chair we were told that it would have to be escalated to a manager and they would get back to us with an answer. It took 2 months for them to respond to our request and even then it was only after we followed up twice. At which time we were told we could have half the purchase price returned or have the chair fixed. We are not impressed with their after sales service and would not recommend using this company.
I have to say this is a top notch company that genuinely cares about thier customers. We had an issue and they took us seriously, came in and spoke to us and made sure we were taken care of. They made us feel like we were important and mattered. You can't go wrong with staff like that.
Great customer service. I have an older Steelcase chair, purchased @ RGO. When I called about a repair, I found out it was still on warranty. Service was arranged to come to my office and it was quickly fixed. Big Thank You to Juanita and James!
RGO is a great company that was started in Calgary and has been here for over fifty years. It is led by an excellent executive team and is totally customer first. RGO is your destination for furniture, technologies, flooring and window coverings.
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