Quebec City, Canada
1900 Avenue Jules-Verne
N/A
+14186489518
A great experience . I'd recommend visiting Option Subaru if you're in the market for an AWD. My sales agent, M. Justin Lemire was helpful and very patient as I am not a francophone. Justin's advise and helpful input made sure I chose Option Subaru for my purchase. Four stars because I had to wait 48 hrs to get my car. Not their fault, COVID made scheduling hard to do.
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Honestly the best service shop I've ever gone to. My husband and I were in the area from Ontario to go hiking for a week and our car decided it wanted to start smoking. We took it there right away to get looked at so we could still make it home and they were able to look at it the same day and attempted the repair the next day. I say attempt because it actually turned into a bigger job than expected so it took a few days for the part to come in but in the end they were then able to get us back on the road. Thankfully they were able to find us a courtesy car to use for a few days so our trip wasn't ruined. I was so impressed with the 3 service people I dealt with (Gabrièle, Kevin and Samuel). They were beyond amazing. When the car was first looked at Gabrièle took us right into the shop so we could actually see the issue and take pictures. Samuel was super helpful with providing pictures, keeping us updated throughout the day and even went to the car at the end to show us the damage that was done to the previous parts that they provided us with. Although the situation wasn't ideal for us, I was so happy we choose that shop to go to. If only we were closer to use you as our regular service shop, thank you guys again!! Meaghan
Totally satisfied and happy with the service received from Julien and Christian and looking forward to the facility of driving my new Crosstrek !! Thank you so much!!
Great new car buying experience. Valentin R. was helpful and patient in explaining differences in trim levels and other options. Jean-Simon B. provided info on warranties etc. and sealed the deal. We never felt pressured during the process. The car arrived promptly and Julien H. gave us a thorough explanation of the various features as we were given the keys, and was able to answer any remaining questions we had. We chose Option Subaru because of the positive online reviews, and others' comments on their willingness to use English for us poor French speakers. We were not disappointed.
Very pleasing people. I just bought a car and it took quite some time since I changed my mind on minor details (hitch, roof rack and winter tires). Everyone still had a smile and made sure I was happy with my purchase. Great team!
Deli
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