Kelowna, Canada
2469 BC-97 #230
N/A
+1 2508615484
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
The entire experience of buying our hot tub went very smoothly. Our salesman, Dave, was very knowledgeable without being pushy, and provided great support regarding our installation and delivery process as well. When we had questions, they responded quickly, and the delivery went as promised and without a hitch. We've only had our tub for a week, but so far, we are very happy with our purchase.
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My wife and I had a very good experience dealing with Premium Pool and Spa (Kelowna). Even during this period of unprecedented demand for spas, they delivered our spa on time and as promised. The installation/set-up was hassle-free. The after-sales service to deal with a few minor issues was exemplary. So, the only points which prevented them from being \5 Star\ were that the post-set-up client-teaching was not thorough enough to explain some of the intricacies of the Jacuzzi Spa's features and that they did not set the correct time/date in the system. Fortunately, these were not major issues by any means; we just had to go through the Owner's Manual to figure them out. All-in-all, dealing with them has been pleasant and not at all stressful. A big thanks to Jeff for taking good care us.
Dave was great and worked hard to get us our tub as soon as possible. The guys who drop off the tub were very friendly and awesome to deal with. Got the home start up package and they walked me through the whole process. THANKS GUYS!
We were very pleased with our recent experience at Premium Pool & Spa. We have never owned a hot tub before, and Dave was very knowledgeable and helpful in answering all our questions. He wasn't pushy, he knew the products, he gave great advice, and helped us choose the best hot tub for our needs. It arrived sooner than expected, which was great! The delivery went very smoothly, and the installation was fantastic. The guys were very polite and helpful, and gave a very thorough explanation of the operation and maintenance of our new Jacuzzi tub. We couldn't be more pleased. Thank you to the whole team. We would highly recommend them!
We purchased our first hot tub and Jeff at Premium Pool and Spa was very friendly and helpful. He knew the products inside and out and listened to what we wanted while staying within our budget. Great experience and customer service. Highly recommend going to see Jeff!
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