Powell River, Canada
7159 Duncan St
N/A
+1 6044859828
In-store shopping
Powell River location - Unfortunately if there was a a zero star rating I would have chosen that. I first leased a Focus from them several years ago and it was a lemon. The communication was awful, but they finally offered to switch me over to an Escape with no penalty because the Focus had recall after recall and they couldn't fix all of the issues. Turned out that was not the truth and there was a penalty. The sales people do not seem to be interested in customer service and must be so busy selling cars to all of PR because they can't seem to call their customers back. I tried to buy out the lease on my Escape and contacted them over a month before it was going to be due. 3 months later I still don't have any paperwork! Funny thing is I was planning to buy a new Explorer when the model I want becomes available so I was buying this lease out in the meantime. But I don't feel all warmy & fuzzy about buying another Ford! Oct 28 - Edited to Add: I have been in to the Courtenay location and they took care of the issue. I would not recommend you deal with the Powell River location if you can help it!
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One member of their sales team has set my business back so badly due to racism and Ford seems to condone it. I can’t believe I ever bought a vehicle there. The other sales member was so good at his job to have this happen is unpleasant and unacceptable. Don’t go there if you’re a minority, the sales team will assume you’re poor.
Can't fault the Ford sales team - appreciate them and their work.. The vehicle though... After 1 year, do not currently recommend. 3rd visit for same problem - should've been made right the first time.
Good service so far
Went in to reprogram sirusxm satellite, sirusxm said the \dealership should do at no cost\, window sticker said it's an added option (which was equipped with it) even the girl at the front desk commented on it.. have the tag on my window also.. they still dinged me for 40 plus they looked into safetying my car?? I did not ask for that and no comments on it, very negative experience at this dealership.
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