Port Moody, Canada
218 Newport Dr
N/A
+1 6049275683
Wheelchair-accessible car park
I've had a great experience with RBC Port Moody. The staff was extremely friendly and helpful. I've had private meetings with different staff members and they all took the time to explain everything I needed to know with care and understanding. Shelley and Ali were so nice to me I truly felt that they care about me and my financial needs. Customer care and service are very high on my list on what attracts me to curtain businesses and this branch has gone above and beyond. So thank you all for being there for me. I truly appreciate it
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Horrible customer service. Other comments about lazy management are very accurate. Had them question a cheque from a high profile company written from another RBC account and questioning me on how I obtained it, and they outright refused it. They also refused to cash my work cheque which I cash every 2 weeks. Tried to tell me they can't verify I've cashed the cheques before. A LIE, I can see images of every cheque I cash online! I emptied my accounts and closed 2/3 of my accounts due to the HORRENDOUS service I received. Management insisted it was the cheque issuers mistake/problem. Went to another branch on Como Lake, was helped by lovely ladies and it solved in 20min or less. They also cashed my regular work cheque as per usual. Absolutely avoid this branch if you have anything more complicated then a simple transaction, they are ignorant and lazy at best. Go to Como Lake, the service there is amazing Everytime.
I had an appointment earlier this week with Samuel Ko, I believe that he’s the most helpful person I’ve ever seen at RBC branches! He’s so patient, fast, kind, knowledgeable about his job and spent almost an hour to complete all of my requests regarding my accounts! Thank you sooooo much for everything
I don't usually write reviews but the customer service that I received from Mohammed of RBC Port Moody prompted me to do so. He was very helpful and even called his colleague to make sure that all my options were explored. If anyone would like the 5 star treatment from a bank rep, don't hesitate to go to Mohammed!
Some of the employees here are extremely unprofessional. They make the weirdest small talks with you ask you a series of personal questions and judge you afterwards. I get it, you need to ask the questions when I’m depositing money. But don’t say things like “Quite a bit of money from doing (my job)”. And it’s “What’s your occupation?” Not “What’s your vacation?” This, this is a weird little branch. I go out of my way to go to the branch near Coquitlam Centre. That branch is managed like a bank, not a mob cash joint.
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