Port Coquitlam, Canada
3242 Westwood St Suite 101
N/A
+16049443300
Great customer service. All of their staff are extremely helpful and more than happy to listen to your concerns and try their best to beat expectations. I have purchased my second phone with Apex and will continue to purchase all of my hardware with them. They are not afraid to hide behind \physical damage policies\ and will try to provide a professional and reasonable assessment in the event you have an issue. It's very clear the store has strong leadership and cares about the customer.
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They moved! The showroom is still in progress and is much smaller, but the staff are phenomenal! Bill helped me well past close to get my business account figured out. All the staff working there had a great sense of humor. The leadership here is first class!
I arrived 10 minutes before closing badly needing help with my business plan as the Coquitlam centre didn't seem to know what to do. The front desk support was by far the best I have had. Within minutes, he fixed my rate plan and offered me a few suggestions. I asked if the manager was available. He came out all smiles and I commended his team. These guys know business!
As a long time loyal customer i was very disappointed with my latest transaction. I had purchased a phone as a gift and it was agreed apon that they would wave the service fee (transferring data onto the new phone) like they have ALWAYS done for me. When my wife arrived at the store to have the new phone activated, she was told she would have to pay this service fee. I was called and talked to the manager who told me that it could not be waved because he had not OKd it. He then indicated thats why some of the x-employees were no longer there. I hope the 25 was worth the loss of a loyal customer, a lot of referrals over the years and now a bad Google review.
These guys hook it up, literally! I've been with Apex for my personal and business accounts for over 7 years and even though my location and agent has changed, the service from the Apex group is the best! I won't leave.
Deli
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