Longueuil, Canada
2220 Boulevard Marie-Victorin
N/A
+14504687378
Tried to get their service. They promised to call but I have to call back. They promised to send an email with the different options but 1week later I am still waiting for it. Perhaps too many clients to worry about quality service
like
I had to purchase a part for my pool heater. After going through the website and finding the part, I needed it shipped. Only options for shipper unfortunately is a courier. Because of this, needing limited quantities of small fairly inexpensive parts can substantially increase the customers cost, (doubled mine). I contacted the store by phone to discuss if there were other options and though there were not for me, they were extremely helpful and understanding. In the end I drove to their West Island location in Kirkland and picked up my part. Again, everyone I dealt with was extremely friendly and helpful. Only reason for the 4 stars is the limited shipping options. Filled out a survey and suggested adding an option for Canada Post shipping, (especially for those clients out of the province of Quebec).
After their late start to Season, due of course to the pandemic...they were extremely professional and my pool and spa have never been clearer and well maintained.....looking forward to what they will deliver when it comes time to close my equipment down for the Fall.
I had a pool heater installed, the service was very cordial and professional.
I called Poseidon for a new pool heater and salt system install. I reached out to many companies before them. I was quickly routed to their West Island office (Formerly LCS) and was taken care of by Jesens, the office manager. He provided an incredible service. Beyond the service, he gave us so many useful tips and gave us real good guidance. I always felt like I was in good hands. The day of the installation, two service technicians, HVAC specialists, Lord and Jacques, did a fantastic job. They explained everything so well, even helped take out the fence to fit the heater and put our old heater out in front for us. We had questions a few days later, Jesens personally showed up at our house to help within 30 mins. Can’t say enough good things about this company and it’s staff. Quality, well priced and most importantly: Service. Unlike other pool companies who were “too busy” to answer our calls, texts or emails, Poseidon was always there for us throughout the process. Merci encore Jesens, Lord et Jacques pour nous avoir donné un excellent service. À la prochaine!
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