Ottawa, Canada
881 Richmond Rd Suite C
N/A
+1 6137281731
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We replaced the liner and reinstalled liner retainer and pool piping with Poolarama this summer. Steve Bourada (owner) is very knowledgeable and provided all advice related to our pool. Poolarama was cooperative and coordinated their work with us as we had big landscaping project going on. They installed everything but had to come two more times to correct a few errors: replaced skimmer was not properly installed and there was small water leak, and the liner developed wrinkles in the shallow end. Steve visited personally each time and made sure the problems were corrected. Overall, we would hire Poolarama again. Steve seems to be a good person and professional. Unfortunately, we have to give such a low rating since Steve recommended his brother Marc Bourada (Outdoor Living; Creative Solutions) to do our landscaping job last fall. That turned out to be a horrible recommendation as Marc Bourada is completely different: disorganized, could not provide any technical detail, insisted on 25% deposit which we paid in January, only to walk away from the project in July after providing zero value in his services. Here we are now, near the end of September, still waiting for Marc Bourada (Outdoor Living; Creative Solutions) to give back the deposit. Beware.
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The team were very helpful in getting us up and running with our hot tub.
Staff are friendly and their product knowledge is excellent. They are handling covid well with their curbside pick up and free delivery of chemicals with a reasonable minimum spend. I do find their prices high compared to other pool stores, primarily on chemicals so I knocked off a star but as mentioned you get good service and knowledgeable staff.
7 phonecalls, 3 voicemails and 2 emails. We spoke to an agent twice and both times we were promised calls back and brochures. This never happened. Like other reviews here, it's like they don't want your money and are beyond rude. So disappointing. Avoid.
I bought a house with an existing pool and I had no idea how to take care of it. Ricky (the owner of Poolarama) and one of his staff took the time to teach me how to maintain my pool and provided me with easy-to-follow written directions for me to take home. Now my pool is looking great! Thank you! Also, Ricky could have told me I needed half the products in his store and I would have bought them because I didn't know any better - but he didn't do that. He showed me exactly what I needed and nothing I didn't need. Ricky and his staff are Honest & Knowledgeable - you've got a customer for life.
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