Headingley, Canada
8 Fast Ln
N/A
+1 2048325586
Wheelchair-accessible toilet
I purchased 5 encasement windows,front glass storm door and main door,also garden doors,totaling over 15,00.00.When it came time to install the garden doors they had some problems.When they couldn't get the door to close easy after 1 hour, I was told it needed to settle,they are the pros so I never questioned it.Around 8 months later I called to say that the door still needed adjusting to close properly.They sent the installer and he told me that the bottom door sash was off,he then said the house had shifted,I told him that the house was fine,he (Shane) started arguing and left.When I called back to pioneer the manager didn't believe my side of the story.I called the office a week later and asked if someone else could come and look at the door.They sent out a installer that opened the door and looked at it.He snipped the insulation and the door closed properly.it took him under 5 minutes. I couldn't believe I went through such an ordeal for a 5 minute fix,Shane argued more than 5 min. P.S. They never put the hinge door stopper back on the front door and I have the hole in the drywall to prove it. THE response that they don't recommend hinge door stoppers,why didn't they tell me at the time they took off my stopper and never installed a door stopper thus the hole in the drywall,the owner was rude before and still makes excuses,and I still have a hole in the drywall,when I fix it I will have to paint the whole wall.Thanks for nothing but grief Pioneer Owner
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We were very pleased with the new front entrance door and side door that we recently purchased from Pioneer Window & Door. Peter was very helpful and accommodating during the decision and ordering process, and the installation process when very smooth. We went with the stained wood-look fiberglass doors, and both the appearance and quality of the doors turned out to be exactly as we had envisioned. We were also very pleased with the installation crew that installed the doors (Cory, Perry, and Andrew). They arrived on time, did a great installation job, and cleaned up when they were finished. Overall we were very satisfied with the entire experience.
Friendly staff from sales to installation to cleanup to administration. All our appointments were kept and all our deadlines were met. They looked after all permit requirements and concrete cutting for installing an egress window. My basement windows look and operate great. I highly recommend this company for your window needs.
Our windows were installed about two weeks ago and they are wonderful. The Sales Consultant showed us the window construction, gave us a very competitive quote and answered all of our questions. The installation crew explained the process and were very careful with the property - inside and out. Afterwards they did a very thorough clean up and ensured we were happy with the windows, the installation and their operation. We couldn't have expected this whole process to go any better! We are extremely pleased with Pioneer Window & Door!
I cant really comment on the quality for this company, but I can certainly comment on the speed of service. Asked 4 companies to give me a quote for the same door. Pioneer was the only one to tell me it would take five days. All others took one day. I waited eight days and called Evan again. Was told it was gonna take at least another week to get me a quote. Not quite sure why it takes so long for this company to do quoting, but other companies all came to my home and discuss particulars of my job. I was hoping there would be more prompt service, especially from a potential customer.
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