Dundas, Canada
357 King St W
N/A
+1 8664605438
Got my house waterproofed in the summer after some leakage. I got quotes from several other companies. Some wanted to move my entire deck, or have me remove half my deck boards! Ray, and Pioneer Waterproofing said "yeah no problem, we'll just dig underneath", and they did! They worked incredibly hard for the three days it took to do my tough job. One side was asphalt, the other side was under a deck, and they hand-dug through clay! They did it all with a reasonable price, and within an incredible timeframe! I would definitely recommend these guys to ANYONE doing waterproofing jobs in the future.
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TERRIBLE CUSTOMER SERVICE!!!!!!! The only reason why we gave this company one star is because we couldn't add a review without one. Ray, the owner was horrible. Pioneer repaired a leak in the basement in 2007, with a warranty for 25 years. We noticed a leak on August 5, 2017 and called to have someone come to the house. It took 2 weeks and several phone calls later to get a call back from Ray. He scheduled a time and day to come by the house and never showed up (didn't even call). We called several more times to get him to call back, he finally did and came by the house on the weekend and was an hour late. We provided him with photos of the leak and showed him the basement. He said he would email an estimate, that never happened. Several calls later and still no call back. It's now September 11th and we are going to go with RCC Waterproofing, much better company. Stay away from this company, just awful.
Ray's company was referred by another Bauemler approved contractor. He came out quickly and was very nice. He provided us with some ideas to solve the water issues we are experiencing with our front porch and cold cellar underneath. However after his visit he did not send the quote as promised, and did not return 3 messages placed with his office (despite the receptionist saying the messages were delivered). Maybe he is too busy with bigger jobs or the ones that put him on TV/Bauemler list. Regardless, it's poor customer service. Glad we didn't enter into a contract.
At first, I did not worry about the tiny pools of water in my basement. When it got worse, I called them out to find out what the problem was. They did a thorough inspection and fixed all of the issues I had with my basement.
disgusted and outraged by pioneer lack of knowlege and experience, horrible service from the owner ray and his peop;e! He made quote, and charged more. He waterproof my house and weeks later it leaking again! I try to reach him for months telling him I have his warranty. I call him and his office and email him too and he will ignore me and office will lie. Always say he is out of town Never does he call me back Ray avoids people. Then I said I have legal acction, and is so funny ray called me and fixed theleak! MORAL DO NOT USE THIS COMPANY !YOU WANT FRUSTRATION AND RIP OFF AND IGNORE YOU THREATEN THEM WITH COURT. WE GIVE NO STARS TO YOU!
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