Newmarket, Canada
17915 Leslie St
N/A
+1 9058369636
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Ordered the Innova Stream Spa at the end of December. Delivery came end of January. Jay & Mark delivered and were very pleasant! They were helpful in explaining the set up and answering our questions. Chris has been very helpful also! We can call or text anytime with questions and he's always there to help! Overall it's been a wonderful experience with the staff! The tub is also great, working well! Had it hard wired and the temperature holds steady at 104. It has even hit 105 on a few occasions!
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I had the privilege of working at Pioneer Family Pools in Newmarket this past summer and I am upset this season had to come to a close. From day one, I felt comfortable and confident to approach management with anything. Both Jordan and Melissa made my time at Pioneer very enjoyable. They went above and beyond for both customers and employees every day. I was able to come into work daily with a sense of excitement and joy knowing I was able to work alongside them. Jordan and Melissa are excellent examples of management who care about the safety and well being of their employees. I will continue to recommend Pioneer Family Pools as a great place to shop as well as a great place to work.
I purchased my first ever hot tub (a HotSpring Vanguard) from Pioneer Pools. Chris in sales was very helpful, and always prompt and pleasant answering my (many) questions regarding water chemistry and energy efficiency (my purchasing priorities). Delivery staff were terrific in scheduling to meet my needs, and getting the tub into the exact position I wanted with no issues. I just had my first soak and so far the quality of the tub and water chemistry seem excellent! I highly recommend.
We get thw Xs model and Chris was the guy that guides us through all the process of getting or first spa . First of all, the hot tub was to arrive at the end of September and surprisingly it came early. Jay and Mark came to install the spa, they were very knowledgeable and helpful with the process. We had a small problem with the the drain of the hot tub which was resolved within days upon installation. We are very impressed with the size, quality, and comfort the tub provides. It is much more spacious then we had anticipated but really love the size. Managing the chemicals has been a learning curve but we are getting the hang of it with the support of the people at Pioneer. We very much recommend taking the time to read the manual because there is a lot to understand that can make the experience more enjoyable. Very happy with the choice and purchase. Thanks to Pioner For all the guidance and support.
I have been using Pioneer Pools Newmarket for the last two pool seasons. I find the staff to be friendly, helpful, knowledgeable and above all honest. As soon as I enter the store a staff member immediately attends to my needs and addresses my concerns. I recently purchased a pool liner from the manager, Jordan. Right from the onset he was extremely helpful and assisted me picking the best liner for my pool. He kept me updated throughout the process and helped me through my concerns. Jordan ensured I was satisfied with my purchase. I would highly recommend this store to anyone with a pool. This store is very well run.
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