Brantford, Canada
143 Lynden Rd
N/A
+1 5197704422
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Fantastic customer service. My hot tub was green and she Gave me the products I needed which were under 25 and it was cleared up hours later. She also gave me some free tester strips and she was super friendly. I didn’t catch her name but she had long hair with some purple in her hair. Thank you very much. I called the store to let them know that your customer service was fantastic and I really appreciated the clear hot tub LOL.
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We had purchased a semi-circular patio set In November of 2019, when opened to put on our patio in May 2020 when taking off the wrapping we discovered that one of the legs were severely damaged which left that section off balance, it was probably dropped at the factory. The other two sections were also off balance as they tipped back by about an inch. We had contacted Lisa Hinic at Pioneer Pools and she made sure the set we purchased was replaced with another set quickly. We were very pleased with the customer service we had received, the pieces were picked up and delivered promptly, and the delivery guys were polite and nice as they had to come twice! The set was of great quality and we certainly enjoy it everyday! This was our first time purchasing items at Pioneer Pools, was a very good experience and especially during the COVID-19 pandemic. Lisa was great to work with! Very satisfied! Nice addition to our patio!
Good experience from start to finish but have to say the deliver technician was great! So helpful, explained everything clearly, really made us feel comfortable with our purchase. Tub is filling right now, looking forward to first dip!
Service has been top notch and I would highly recommend using Josh if interested in getting a pool installed. We got our pool installed this year and Josh has been great every step of the way. Very responsive and knowledgeable to help navigate the process. All pioneer people we have dealt with are always friendly and willing to explain what they are doing. This is the place to go to get a pool installed.
Pioneer Pool Brantford has been amazing! From the beginning of comparing models to one another and information overload Brady helped us tremendously and is very knowledgeable. Finally making the decision to purchase the Grandee by Hotsprings. The entire purchase went as smoothly as possible right to delivery the guys were amazing! We would highly recommend Brantford as questions or concerns we know they are there to help guide us through. We are very happy with our decision as this is truly an investment.
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