Pierrefonds, Canada
15725 Pierrefonds Blvd
N/A
+1 5146263023
Wheelchair-accessible entrance
Our family had a recent renovation done with the products at Laniel landscaping and with the help of Sebastian, we picked the Melville pavers that looked gorgeous for our Walkway. From beginning to end we never had any issues relating to the order of our pavers, retaining walls, soil and grass. Very professional landscaping company!!
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We ordered pieces of porcelain, with an estimated arrival time of 2 weeks. After 2 weeks, I called in to ask, and they never called back. This happened a few times, until another 2 weeks passed for us to pick up. With no justification, they wasted time and money. Would not recommend.
Bought soil for my raised garden, first time that I had used my trailer for loose soil the sales man came out and advised me on a suitable quantity for the trailer, which I was pleased about. Have to say this is the 2nd batch of soil I have bought from Laniel (previously delivered) and I find it very good quality and value and the trailer was loaded in seconds with a smile.
Professional, experienced, and trustworthy!
I had a rush order of 1000. No discount. Paid in full upfront. They delivered the same day. That is all standard service and appreciated. The calculations they did had too much extra and I went to return it two days after. The geotextile membrane was not used and untouched. They refused to refund as they said it was non refundable and on the bill, however, that was never explained. This is a 40 item. The problem began after, one of their employees became agressive and tried to belittle me, explaining that “of course everyone would know and should not expect a refund”. He insisted multiple times with his comments, even though I was speaking to a different representative and never spoke to him before. It was uncalled for and unprofessional. Spoke to the owner, only could say that it was unacceptable. Like every business, customer service is Paramount.
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