Lindsay, Canada
401 Kent St W
N/A
+17053243066
Store has not updated their hours, and will not honor warranty issues during pandemic. Tried to have it serviced before the lockdown, but due to the store not having accurate hours I missed the window. Terrible service especially considering the cost of the ring and associated warranty.
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We first dealt with a woman who was quite pushy on selling a very expensive ring, even when I expressed visible discomfort at the price range. We were about to purchase a ring when we realized we needed to run some other errands, so she gave us her card and let us know when her next shift was. We decided to wait a bit and discuss other options, and reached a better decision. My SO went back and purchased a ring a few weeks later. Another woman gave him the completely wrong size instead of putting in an order for a different size, which has delayed things by a few weeks. My SO also mentioned that the second woman was quite busy complaining about her "split ends" with her manager and my SO, and made it a point to excessively compliment his hair, loud and clear with the rest of the staff, which made him rather uncomfortable. Being the only mall in town, we frequently visit for errands and something to do. Our last visit, we passed by this store and received very dirty looks from the first woman. Sorry you lost your commission, but maybe you should consider the customer's feelings and not be so pushy about something that is a very personal decision for people.
I went to purchase some items from your store and when I was there I dealt with Maureen, she was rude, snappy and I overheard her talking about some other customers to her staff and it was extremly rude, would not reccomend her, or the store to anyone, one of the worst experience, this would be a 0 star if I could give a 0 star.
The manager was yelling at staff as I was trying to purchase an item, I over heard her making fun of individuals in the store as well, not a place I would recommend. If I could give 0 stars I would.
Very friendly and helpful staff :)
Good deals on occasion
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