Vancouver, Canada
1268 Vernon Dr
N/A
+1 6042544663
We did our roof last year with Penfolds after our neighbours suggested the company. I start with the fact that our previous roof guaranteed 25 years was leaking big time after 15 and we needed to also replace some of the plywood. Penfolds manager did an estimate and was really pretty much correct. The job was completed efficiently and a year later no problems and it rained a lot. Our manager was Andrew Cameron. I wanted to thank Andrew Cameron specifically for always being there when I had questions. Maybe I had too many, I don't know, but I felt he was very responsive and always very informative. Thank you!
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This company takes ZERO accountability for their negligence. They left the fence to my back alley wide open and, as a result, my bike was stolen while they have 4 workers on the job site, in broad daylight. Insult to injury. The following day that that they completed work on the house, they left the gate open TWICE before I went and yelled at them (this is after they were contacted TWICE by their own management). Then a worker took a piss next to my car in my driveway - I guess they weren't provided anywhere by the company to relieve themselves - and he felt this was appropriate. Then, when a \supervisor\ came to check out how a theft would occur he a) did not understand the fundamentals of how locks work b) lied to try and make it seem as though there were many ways the theft could have occurred c) went out of his was not to engage with me d) did not have the decency or courage to call me directly and instead made the office administrator call (she was lovely). Their absolute lack of humanity, professionalism, and common sense led to a theft on my property under their watch, and days of frustration. This company is not reputable and takes no accountability for their mistakes.
Had Penfolds install a steel seamed roof 7 years ago and then solar panels 4 years ago. Roof was installed on time, and on schedule. Solar panels took a while but definitely worth the wait. Both times the staff was very professional and kept me in the loop every step of the way. They also did an excellent job sizing my panels for my house. With a slight change to my habits, I have not paid the electric bill in the last 2 years. I would definitely install the panels and steel seamed roof again, if I had to do it again. (but hopefully not, since both are supposed to last quite long)
High winds, heavy rains, and unwelcome water in our dining room. Called Penfolds Roofing Vancouver early Tuesday and was encouraged by receptionist Tumi's attentive care and responsiveness. Experienced and personable roofers Phil and Ian arrived next morning. They listened attentively, thoroughly inspected the leak area, attic and roof, and, in a few hours, scrupulously fixed the problem. We appreciate Penfold's employees in the office and on the roof; we applaud their prompt, efficient teamwork, industry and expertise. Thank you very much!
They executed the scope of work with high service standards and expert knowledge! Hats off to Mathew Barlett (Technical Advisor) and Cory (Installer) Cory was very knowledgeable helped explain roofing code for the air vents as well added assistants for access to AC contractor. Mathew provided great coordination and scheduling! Was most impressed that he even provided the names of the team that was going to be onsite. Great team to work and would recommend penfolds services again! Rhino
Deli
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