Langley City, Canada
5525 272 St b140
N/A
+16044273133
If Gore Mutual sends their listed company (Paul Davis restoration), refuse them! They file exaggerated large dollar amount claim for a temporary gutter backup leak (so they claim), and report mould damage; knowingly insurance will deny your claim for this maintenance issue, they’ll immediately email you a work authorization to pressure you to sign and you’ll end up covering their bill. Marci came to take pictures of gutter from the ground, no pics from/on roof but came to her conclusion for cause of water escape; my hired gutter cleaner sent me pics of missing shingles not reported by Paul Davis restoration as they didn’t do a proper thorough inspection. Gore Mutual believed what was initially reported to decline claim as maintenance issue. After Marci’s inspection, the same day they immediately without authorization put in blowers to bill you for tool rentals, then email a work authorization in attempt to bind you to work contract and cutoff communication. Multiple attempts to get a copy of inspection reported to insurance but no reponse from Paul Davis restoration and no Marci returning calls. I had to get the report forwarded to me from Gore Mutual. This was around Thanksgiving 2020.
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A leak in our fish tank went undiscovered for several days. By the time we realized what was happening the parquet hardwood flooring was already starting to warp. David from Paul Davis Restoration came by within a couple hours and set up a drier. Three days later the hardwood floor had returned to its former shape. Couldn't be happier! Saved a bunch of money and a whole lot of inconvenience. Thanks!
Abysmal service. Poor communication, awful customer service. Unorganized, many of our personal items were lost, misplaced or returned broken. Takes weeks to get a hold of anybody, and we were told we would be charged if we wanted to access any of our belonging before the final return date. Very disappointed. This has been a lengthy, stressful and unpleasant experience to say the least.
Criminal. If your insurance company is sending them, lock your doors. They are coming to deny your claim and charge you an obscene amount of money for incompetent and unchallenged opinions
Initial appointment was ignored. Work finally done but no attempt to clean up after the job. The only contractor I’ve dealt with that did not clean up or even attempted to clean up after the job. Worked under the sink and left all the sawdust for us to vacuum. Left sealant on our kitchen mat.
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