Hamilton, Canada
255 Nebo Rd
N/A
+1 9055741110
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Very clean store. Really good service nice people and I shop here every day. Pricing is very good and products are very high end. Thank you guys from the whole gold star roofing team 2020
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Based on our bricklayer’s advice we went with Patene for the brick and stone for our new house build. Dave came out to measure and quote the materials. There were issues along the way, but nothing out of the ordinary for a large build. When we finished there were almost 7 cubes of max bricks left over, along with the masonry cement needed for these. There were also partial skids of stone. After repeated texts, calls and emails on our part to have the extra materials picked up, Patene finally picked them up after close to 5 weeks. Our credit seemed less than expected, and after digging deeper we found out why. They charged us restocking on the bricks from Dave‘s miscalculations and after delaying picking up for so long, claimed the cement was unusable. He also claimed that if the stone doesn’t make a full level, we don’t get a credit and they throw the extra stone away. Ya right!!! I doubt they throw materials away. Be careful with Patene, they seem to be all about their sales numbers, not customer service.
Customer service was ok on my second visit thank you
Excellent help this afternoon with Dave. He certainly knows his stuff
Great service
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